These Terms of Service ("Terms") govern access to and use of StrataDesk AI, including the StrataDesk AI operator dashboard, AI agent runtime, public chat pages, booking pages, payment pages, order pages, APIs, software, documentation, implementation support, maintenance, updates, and related services (collectively, the "Service").
The Service is operated by Bscale Laboratories, Incorporated, doing business as Bscale Labs ("Bscale Labs," "we," "us," or "our"). "Customer" or "operator" means the business or organization that enters into an order form, service agreement, statement of work, subscription, or other written agreement with Bscale Labs for the Service. "Users" means the Customer's owners, managers, employees, contractors, staff, or other people authorized to use the Service.
By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of a business or organization, you represent that you have authority to bind that business or organization. These Terms should be read together with the StrataDesk AI Privacy Policy, any separate order form, service agreement, statement of work, data processing agreement, support agreement, or other written agreement between Bscale Labs and the Customer. If there is a conflict, the signed written agreement controls for that conflict.
These Terms cover StrataDesk AI as a product and service. The bscalelabs.com marketing website where these Terms may be published has its own site Terms of Service.
1. What StrataDesk AI is
StrataDesk AI helps businesses manage customer conversations, knowledge bases, AI agents, bookings, reservations, product orders, payment-proof workflows, tasks, and related operations. Operators can connect channels such as web chat, Facebook Messenger, Instagram Direct, Facebook and Instagram comments, and other supported channels; upload business knowledge; configure AI agents; and let human team members review or take over conversations.
StrataDesk AI is software. It is not a bank, payment processor, escrow service, marketplace, shipping provider, medical provider, law firm, financial adviser, or licensed professional service provider.
2. Who may use StrataDesk AI
You may use StrataDesk AI only if:
- You are at least 18 years old.
- You can form a binding agreement.
- You are using StrataDesk AI for a legitimate business or authorized business purpose.
- You are authorized to connect every page, account, inbox, phone number, bank account, or other asset you add to StrataDesk AI.
- You comply with these Terms, applicable laws, and third-party platform rules.
We may refuse, suspend, or terminate access if we reasonably believe your use creates legal, security, platform, or operational risk.
3. Accounts and workspace access
Operators are responsible for all activity in their workspace, including activity by owners, admins, operators, viewers, invited members, contractors, and integrated services.
You are responsible for keeping login credentials, magic links, OAuth access, session cookies, API keys, management links, payment links, and order links secure. Self-service management links and payment links act like bearer links: anyone with access to the link may be able to view or take permitted actions on the related booking, payment, or order.
You must promptly remove team members who no longer need access and notify us at security@bscalelabs.com if you suspect unauthorized access.
4. Operator responsibilities
Operators are responsible for:
- Customer notices and consent. You must provide privacy notices and obtain any consents required for your customers, channels, industry, and jurisdiction.
- Business content. You are responsible for the accuracy, legality, completeness, and currency of knowledge base content, prompts, product details, pricing, policies, availability, and booking rules.
- Channel authority. You must have authority to connect Meta pages, Instagram accounts, Twilio accounts, email accounts, phone numbers, or any other channel assets.
- Platform compliance. You must comply with applicable third-party rules, including Meta Platform Terms, Messenger Platform policies, Instagram Platform policies, Twilio policies, Google policies, and any channel-specific messaging windows, consent rules, and opt-out requirements.
- AI supervision. You must configure appropriate guardrails, monitor AI behavior, and use human review for high-stakes or sensitive conversations.
- Sensitive data. You must not configure StrataDesk AI to collect sensitive personal information unless you have a lawful basis, appropriate customer notice, and safeguards.
- Payments and fulfillment. You are responsible for your bank accounts, payment instructions, payment proof review, refunds, chargebacks, disputes, taxes, receipts, delivery, product fulfillment, booking performance, cancellations, and customer support.
- Team management. You must assign appropriate roles, keep staff access current, and prevent unauthorized workspace use.
5. End-customer use of public pages
End-customers may use StrataDesk AI-powered public pages to chat with an operator, make a booking, upload payment proof, check an order, reschedule, cancel, or manage a transaction. The operator, not Bscale Labs, is responsible for the underlying goods, services, appointments, rooms, products, prices, taxes, refunds, and customer commitments.
End-customers must provide accurate information, use only links intended for them, and must not abuse, attack, scrape, overload, or attempt to bypass StrataDesk AI's security or rate limits.
6. Acceptable use
You must not use StrataDesk AI to:
- Send spam, unsolicited mass messages, deceptive messages, or messages that violate platform rules.
- Impersonate another person or business.
- Connect pages, accounts, channels, phone numbers, bank accounts, or data sources without authorization.
- Collect passwords, secret credentials, financial account login details, government IDs, health records, children's data, or other sensitive data unless you have the legal right and safeguards to do so.
- Provide medical diagnosis, legal advice, financial advice, insurance advice, or other regulated services without required licenses and human oversight.
- Sell, rent, or misuse platform data received from Meta or another third-party channel.
- Upload malware, attempt phishing, run scams, or facilitate illegal activity.
- Harass, discriminate, exploit, or harm people.
- Scrape, reverse engineer, probe, bypass rate limits, bypass access controls, or interfere with the security or integrity of StrataDesk AI.
- Use StrataDesk AI to build a competing service by copying non-public features, workflows, or interfaces.
Violations may lead to suspension or termination, removal of content, disabling of channels, or reporting to affected platforms or authorities.
7. AI outputs and automation
StrataDesk AI uses AI systems to draft messages, answer questions, retrieve knowledge, classify conversations, propose tasks, format replies, and execute configured actions. AI outputs may be inaccurate, incomplete, delayed, inappropriate, or inconsistent.
You are responsible for:
- Reviewing AI outputs where accuracy matters.
- Testing agents before deploying them to customers.
- Keeping knowledge bases, prices, policies, inventory, and booking rules current.
- Setting escalation, disable-AI, and notification rules where human review is needed.
- Any commitment, quote, booking, order, refund statement, or instruction your AI agent sends to a customer on your behalf.
Bscale Labs does not warrant that AI outputs will be correct, safe for every use case, non-infringing, legally sufficient, or appropriate for regulated decisions.
8. Bookings, orders, and manual payments
StrataDesk AI can help operators create booking links, reservation links, product catalogs, orders, payment links, bank-transfer instructions, payment proof upload forms, and payment verification tasks.
Bscale Labs is not the merchant of record for operator goods or services. Bscale Labs does not hold customer funds, verify ownership of bank accounts except as stated in the product, guarantee that a payment proof is genuine, guarantee chargeback protection, issue refunds on behalf of operators, or resolve disputes between operators and customers.
Operators are solely responsible for:
- Honoring bookings, reservations, products, digital files, tickets, services, and stated policies.
- Reviewing payment proofs and reference numbers.
- Preventing and handling fraud, duplicate payments, incorrect deposits, chargebacks, refunds, cancellations, reschedules, and customer complaints.
- Complying with tax, consumer protection, licensing, sector-specific, and payment laws.
9. Fees and paid plans
StrataDesk AI is live and may be offered in paid, pilot, free, or enterprise tiers. Fees, limits, billing periods, taxes, payment terms, and renewal rules may be set out in an order form, invoice, plan page, or written agreement. If those commercial terms conflict with these Terms, the specific commercial terms control for the affected commercial issue.
Unless a written agreement says otherwise, fees are non-refundable except where required by law or where Bscale Labs chooses to issue a credit.
10. Privacy and data protection
Use of the Service is subject to the StrataDesk AI Privacy Policy. The Bscale Labs Sub-processors page lists providers that may process customer data on our behalf. The StrataDesk AI Data Deletion page explains deletion request paths for StrataDesk AI data.
Operators are responsible for their own customer-facing privacy notices and for ensuring that their use of StrataDesk AI complies with privacy, data protection, marketing, messaging, and sector-specific laws. If you need a data processing agreement, email legal@bscalelabs.com.
11. Third-party services
StrataDesk AI depends on third-party services such as hosting providers, AI providers, email providers, object storage providers, vector databases, authentication providers, and messaging platforms. Your use of connected third-party platforms may be subject to their own terms and policies.
We are not responsible for third-party outages, policy changes, permission denials, token revocations, app review delays, message delivery failures, account suspensions, or API changes that affect StrataDesk AI features.
12. Intellectual property
Operators keep ownership of their workspace content, knowledge base content, prompts, customer conversations, bookings, products, and configurations. You grant Bscale Labs a limited license to host, process, transmit, display, copy, modify, and analyze that content only as needed to provide, secure, support, and improve StrataDesk AI.
Bscale Labs owns StrataDesk AI, including the software, interfaces, workflows, documentation, designs, logos, trademarks, know-how, and other platform materials. These Terms do not transfer any Bscale Labs intellectual property rights to you.
You may provide feedback. We may use feedback without restriction or compensation.
13. Confidentiality
Non-public product, technical, security, pricing, roadmap, and business information that either party shares in connection with StrataDesk AI should be treated as confidential unless it is already public, independently developed, or lawfully obtained without confidentiality restrictions.
14. Service changes and availability
StrataDesk AI is provided on an "as is" and "as available" basis. We aim to operate StrataDesk AI reliably, but we do not guarantee uninterrupted service, error-free operation, particular uptime, specific model behavior, or continued availability of any feature.
We may modify, suspend, limit, or discontinue parts of StrataDesk AI where needed for security, compliance, third-party platform rules, reliability, product evolution, or business reasons. Where practical, we will give operators advance notice of material changes that reduce core functionality.
15. Suspension and termination
You may stop using StrataDesk AI at any time. Operators may delete or deactivate workspaces and workspace resources through the product where available.
We may suspend or terminate access if:
- You breach these Terms or applicable law.
- Your use creates risk to Bscale Labs, StrataDesk AI, other users, third-party platforms, or the public.
- A third-party platform requires or strongly recommends suspension.
- Fees are overdue.
- Continued service would be commercially, legally, or technically impractical.
After termination, data retention and deletion follow the Privacy Policy and Data Deletion page. Sections that by their nature should survive will survive, including fees owed, intellectual property, confidentiality, disclaimers, limitation of liability, indemnity, and governing law.
16. Disclaimers
To the maximum extent permitted by law, StrataDesk AI is provided without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, or error-free operation.
Bscale Labs does not warrant that AI outputs, knowledge retrieval, payment verification workflows, booking availability, channel delivery, analytics, or third-party integrations will be accurate, complete, timely, or suitable for your specific business or regulated use case.
17. Limitation of liability
To the maximum extent permitted by law:
- Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost goodwill, lost data, business interruption, or substitute services.
- Bscale Labs' total aggregate liability for all claims arising out of or relating to StrataDesk AI is limited to the fees paid by the operator to Bscale Labs for StrataDesk AI in the 12 months before the event giving rise to liability, or PHP 10,000 if the workspace is on a free or unpaid tier.
Nothing in these Terms limits liability that cannot be limited under applicable law.
18. Indemnity
You will defend, indemnify, and hold harmless Bscale Labs, its directors, officers, employees, contractors, and affiliates from claims, damages, liabilities, losses, costs, and expenses arising from:
- Your use of StrataDesk AI.
- Your workspace content, prompts, products, services, bookings, orders, payment instructions, or customer commitments.
- Your violation of these Terms, applicable law, or third-party platform policies.
- Your unauthorized connection of channels, pages, accounts, phone numbers, bank accounts, or data sources.
- Your dispute with an end-customer or third party.
We will notify you of a claim and reasonably cooperate with your defense.
19. Changes to these Terms
We may update these Terms as StrataDesk AI evolves. Material changes will be announced by email to operators or through the product where practical. Continued use of StrataDesk AI after the effective date of updated Terms means you accept the updated Terms. If you do not accept them, you must stop using StrataDesk AI.
20. Governing law and venue
These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-laws rules. The parties will first try to resolve disputes through good-faith negotiation. If a resolution cannot be reached, the dispute will be submitted to the appropriate courts of the Philippines.
21. Miscellaneous
These Terms, the Privacy Policy, and any applicable order form or written agreement are the entire agreement about StrataDesk AI. If a section is unenforceable, the rest remains in effect. A failure to enforce a section is not a waiver. You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, financing, reorganization, or sale of assets.
22. Contact
Bscale Laboratories, Incorporated Doing business as Bscale Labs Philippines Website: https://bscalelabs.com General contact: hello@bscalelabs.com Legal contact: legal@bscalelabs.com