Answer before the reservation
Use maintained information for room details, inclusions, check-in guidance, property policies, and common planning questions.
For hospitality teams
Keep guest questions, reservations, and handoffs in the same flow.
Help resorts, boutique stays, venues, and experience operators answer recurring questions, collect reservation details, and give staff the context needed for exceptional requests.
What changes
Less fragmented work. Clearer customer follow-through.
Collect stay-specific details
Support date-based reservations with guest counts, room choices, add-ons, special requests, and configured payment steps.
Escalate the exceptional stay
Hand accessibility needs, group arrangements, exceptions, and sensitive guest concerns to a person who can decide.
How it works
Start with the way your business already works.
01
Publish accurate property knowledge
Maintain room, amenity, policy, arrival, and location information your team is prepared to stand behind.
02
Configure reservation choices
Set up stay offerings, date availability, add-ons, guest fields, and the customer-facing booking flow.
03
Keep staff in the loop
Use the inbox and operational views for booking changes, payment review, special requests, and guest follow-up.
Where it fits
Useful across the moments customers and operators share.
Use case 1
Rooms and overnight stays
Present room options, collect dates and guest details, and give customers a secure path to manage eligible changes.
Use case 2
Day experiences and venues
Offer scheduled sessions, venue packages, or bookable experiences with the relevant availability and preparation details.
Use case 3
Reservation follow-up
Coordinate reminders, payment-proof review, change requests, and the operational tasks that happen after booking.
A practical boundary: The hospitality operator remains responsible for availability, guest safety, property policies, pricing, taxes, refunds, and every commitment made to the guest.
Common questions
What teams ask about for hospitality teams.
Can StrataDesk support multi-day stays?
Yes. Reservation-mode workflows can collect date ranges, guest information, room choices, add-ons, and stay-specific details.
Can guests change or cancel a reservation?
Configured customer management paths can support eligible date changes, rescheduling, or cancellation according to the operator's rules.
Can staff take over a guest conversation?
Yes. Guest conversations can move to human handling with the available conversation and reservation context preserved.
Explore next
See how the pieces work together.
Platform
Bookings and orders
Publish customer-facing flows for appointments, reservations, and products while keeping availability, customer details, payments, and follow-up work connected.
Read morePlatform
Unified inbox
Bring supported messaging channels into a shared workspace where your team can see context, take ownership, and move a conversation into action without losing the thread.
Read moreSolutions
AI for customer support
Give customers consistent answers from maintained business knowledge, keep the full conversation in one place, and route exceptions to a person without making the customer begin again.
Read moreSee the platform in motion.
Start with the interactive workspace demo, then sign in when you are ready to work with your team.