Keep one coherent timeline
Review customer messages, operator replies, and supported channel activity in the same conversation instead of reconstructing context across tools.
Unified inbox
One inbox for customer conversations and the work behind them.
Bring supported messaging channels into a shared workspace where your team can see context, take ownership, and move a conversation into action without losing the thread.
What changes
Less fragmented work. Clearer customer follow-through.
Make ownership visible
Use assignment, unread, and status controls so the team can see what needs attention and who is responsible for the next response.
Hand off without starting over
Pause AI when human judgment is needed and keep the original conversation attached to the follow-up work.
How it works
Start with the way your business already works.
01
Connect a supported channel
Bring customer conversations from channels such as Messenger, Instagram, or web chat into the workspace.
02
Work from shared context
See the customer, channel, conversation history, and related operational details before replying.
03
Resolve or route the next step
Reply, assign, create follow-up work, or let a configured AI agent continue within its boundaries.
Where it fits
Useful across the moments customers and operators share.
Use case 1
Inbound sales
Keep new questions visible while the team qualifies interest and guides customers toward the right next step.
Use case 2
Customer support
Give operators the history they need to solve a request without asking customers to repeat themselves.
Use case 3
Multi-branch operations
Preserve branch and channel context when work needs to move to a local team or specialist.
A practical boundary: StrataDesk is designed to keep AI assistance and human ownership in the same operating flow. Teams decide where AI may respond and when a person must take over.
Common questions
What teams ask about unified inbox.
Which channels can appear in the inbox?
Channel availability depends on the workspace configuration. StrataDesk supports web chat and direct Meta channel workflows, including Messenger and Instagram integrations.
Can a person take over from the AI?
Yes. A conversation can be paused for AI, assigned, and handled by a team member while keeping the conversation history and handoff context together.
Does the inbox replace every channel tool?
It centralizes supported customer conversation workflows. Some platform-specific administration may still happen in the original channel provider.
Explore next
See how the pieces work together.
Solutions
AI for customer support
Give customers consistent answers from maintained business knowledge, keep the full conversation in one place, and route exceptions to a person without making the customer begin again.
Read morePlatform
AI agents
Configure how an agent should respond, connect the business resources it may use, and define the situations that need a person instead of an improvised answer.
Read moreSolutions
AI for operations
Connect messages to bookings, orders, payment follow-up, tasks, and branch ownership so the operational next step does not disappear inside the inbox.
Read moreSee the platform in motion.
Start with the interactive workspace demo, then sign in when you are ready to work with your team.