Ground replies in business context
Connect knowledge bases and operational resources so the agent works from information your team maintains.
AI agents
AI agents that work from your knowledge and know when to hand off.
Configure how an agent should respond, connect the business resources it may use, and define the situations that need a person instead of an improvised answer.
What changes
Less fragmented work. Clearer customer follow-through.
Give the agent useful tools
Allow configured agents to support workflows such as finding availability, creating bookings, or checking order context.
Keep judgment with people
Define handoff behavior for requests that need approval, an exception, a specialist, or a more careful response.
How it works
Start with the way your business already works.
01
Write the operating instructions
Describe the agent's role, voice, boundaries, and the situations it should or should not handle.
02
Attach resources and capabilities
Choose the knowledge bases, booking links, and other approved resources available to the agent.
03
Deploy with controls
Connect the agent to supported channels, review its readiness, and keep a human path available.
Where it fits
Useful across the moments customers and operators share.
Use case 1
Answer recurring questions
Use maintained business knowledge for hours, policies, services, preparation guidance, and other repeat inquiries.
Use case 2
Move conversations forward
Help customers find an offering, choose a booking path, or supply the information needed for the next step.
Use case 3
Escalate exceptions
Create a clear human handoff when the request falls outside the agent's instructions or authority.
A practical boundary: AI output can be wrong or incomplete. StrataDesk provides configuration and handoff controls, but businesses remain responsible for reviewing their instructions, knowledge, and customer commitments.
Common questions
What teams ask about ai agents.
Can each team use a different AI agent?
Workspaces can configure agents around different responsibilities and connect them to the resources and channels appropriate for their role.
Can an agent take operational actions?
An agent can use only the tools and resources made available to it. Supported workflows include knowledge retrieval and configured booking or order actions.
How does human handoff work?
The agent can stop automated handling and create follow-up context for a team member when its configured handoff conditions are met.
Explore next
See how the pieces work together.
Platform
Knowledge base
Organize business information into focused knowledge bases, keep pages reviewable, and connect the right source material to each AI agent.
Read morePlatform
Unified inbox
Bring supported messaging channels into a shared workspace where your team can see context, take ownership, and move a conversation into action without losing the thread.
Read moreSolutions
AI for sales
Use AI to answer recurring pre-sale questions, understand what a customer needs, and guide the conversation toward an offering, booking, order, or informed human follow-up.
Read moreSee the platform in motion.
Start with the interactive workspace demo, then sign in when you are ready to work with your team.